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Delete Tickets

Would be nice to be able to delete unncessary tickets submitted by users, like SPAM sent to the help desk email which is then turned into a ticket.

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Add to Closed Ticket

I had previously closed a ticket, thinking the problem resolved. Now the problem is back and I would like to just change the Status to Open and add notes to that ticket, rather than create a new...

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Deleting Helpdesk Tickets

How Do I Delete My Help Desk Tickets? Many times users want to delete Help Desk tickets. Perhaps these tickets were made in error, they are a duplicate, they are very old, whatever the case Spiceworks...

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Ability To Add Cc To Tickets

Many of you have asked for the ability to Cc a ticket. We have some questions about what you're looking for.We're thinking we could treat this just like an email. Do you like that idea or do you want a...

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